1. Introduction
Welcome to FrostMasters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information.
By accessing or using our Site and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information when you interact with our services, including but not limited to:
a) Personal Information
You may voluntarily provide:
- Full Name
- Email Address
- Phone Number
- Service Address (location where repair is needed)
- Device details (e.g., brand, model, complaints)
b) Automatically Collected Data
When you visit the Site, we may automatically collect:
- IP address
- Browser type
- Pages visited and time spent on pages
- Referral/exit pages
- Device type and operating system
- Date/time stamps
This data helps us monitor usage patterns and improve the Site.
c) Cookies and Tracking
We use cookies, web beacons, and similar technologies to:
- Enhance user experience
- Remember preferences
- Analyze traffic and usage
You may disable cookies via your browser settings, but doing so may affect Site functionality.
3. How We Use Your Information
We may use your information for the following purposes:
- Service Delivery: To respond to your inquiries and provide repair services.
- Communication: To send confirmations, updates, inquiries, support, and promotional messages (with your consent where required).
- Personalization: Tailor content and improve user experience.
- Analytics: Analyze usage to improve services and the Site.
- Security & Compliance: Protect against fraud and enforce terms.
4. How We Share Your Information
We will not sell your personal information. We may share information in the following cases:
a) Service Providers
We may share information with trusted third-party service providers who assist in operating the Site or providing services (e.g., email services, analytics).
b) Legal Requirements
We may disclose information if required by law, to protect rights, safety, or property.
c) Business Transfers
In the event of a merger, sale, acquisition, or reorganization, user information may be transferred as a business asset.
5. Data Security
We use reasonable technical and administrative measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based system can be fully secure.
6. Your Rights and Choices
Depending on your location and applicable law, you may have rights such as:
- Accessing your personal information
- Correcting or updating information
- Deleting your data
- Opting out of marketing communications
To exercise these rights, contact us at the information provided below.
7. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
9. Changes to this Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. We will post the updated date at the top. Your continued use of the Site after changes means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
FrostMasters
📍 Website: https://www.frostmasters.com
📧 Email: info@frostmasters.com
📞 Phone: +91 6282450300
📮 Address: 30/282 Pavamkulangara Jn, Tripurathura po , Puthiyakavu, Eranakulam, India, 682301